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green motion united kingdom - belfast airport car hire companies

green motion united kingdom depot information

Green Motion United Kingdom Rental Terms for travel between 01-Aug-2018 and 31-Dec-2024

Green Motion UK – Terms and Conditions 2018


1. Driving Licence

Identification Requirements and Insurance Conditions Some occupations such as professional sports people or entertainers or foreign service personnel are excluded from the insurance policy, please enquire with the renting branch before booking.

Vehicles used for hire and reward are excluded from the insurance policy unless with explicit and written authority.
A full driving licence or international equivalent, issued by authorised authorities at least 2 years prior to the commencement of the hire is required, typed in Roman letters, Latin alphabet. Exclusions may apply with regards to traffic violations or penalty
points. Any offences relating to drink or drug usage (however old) may result in no car being offered. Please enquire with the renting branch at time of booking if you have ANY endorsements, restrictions or penalty points.

After 8th June 2015 holders of a UK driving licence regardless of country of residence, are required to bring their DVLA Check My Licence Code with their driving licence and ID. Failure to do so will result either in an inability to rent or a call to
DVLA which is a premium rate call and will result in charges of at least £15.

Any driver must produce a valid, original copy of their driving licence at the time of collection. The main driver must produce a valid credit card (in customer’s name and current address) for the payment of deposits, additional extras and risk reduction
packages.

The customer (main driver and any additional driver/s) will also be required to provide secondary photographic identification (passport or national ID card) and proof of address or residence matching the driving licence address. Customer’s on inbound flights to airport branches, will require proof of flight in the form of their board pass. Customer’s not flying in to an airport rental branch will be subject to a consumer credit check. ID documents must be hard copy and documents held on mobile devices cannot be accepted. Proof of address documents must be bank or credit card statements or utility bills issued within the past 4 months. Please check with the renting branch at the time of reservation.
Any International Driving Permit must be accompanied by the national drivers licence.
In summary, documents required by any driver are: 
• Driving Licence
• Credit Card
• Passport / National ID Card
• Proof of Address (see above)

Due to insurance restrictions, licences issued in the following countries are not accepted. Other issuing countries may result in higher insurance excesses. Please check with the renting branch prior to collection.

Afghanistan, Macedonia, Albania, Madagascar, Algeria, Malawi, Angola, Maldives, Barbuda, Mali, Armenia, Managua, Aruba, Marshall Islands, Azerbaijan, Mauritius, Bangladesh, Micronesia, Benin, Moldova, Bhutan, Mongolia, Burkina Faso, Morocco, Burma, Mozambique, Burundi, Namibia, Cambodia, Nauru, Cameroon, Netherlands Antilles, Cape Verde, Nicaraqua, Central African Republic, Niger, Chad, Nigeria, Comoros, North Korea, Congo- Republic of the, Pakistan, Cote d'lvoire, Palau, Cuba, Palestinian Territories, Djibouti, Panama, Dominica, Papau New Guinea, East Timor, Philippines, Equatorial Guinea, Rwanda, Eritea, Saint Vincent & Grenadines, Ethiopia, Samoa, Fiji, Sao Tome and Principe, Gabon, Senegal, Gambia, Sierra Leone, Georgia, Somalia, Ghana, South Sudan, Guatemala, Sri Lanka, Guinea, Sudan, Guinea-Bussau, Suriname, Guyana, Swaziland, Haiti, Syria, Indonesia, Taiwan, Iran, Tajikstan, Iraq, Tanzania, Jamaica, Timor-Leste, Jordan, Togo, Kazakhstan, Tonga, Kenya, Trinidad and Tobago, Kiribati, Tunisia, North Korea, Turkmenistan, Kosovo, Tuvalu, Kyrgyzstan, Uganda, Laos, Uzbekistan, Lesotho, Vanuatu, Liberia, Yemen, Libya, Zambia, Macau, Zimbabwe.

A Web Cam Photograph of drivers is required by the insurance underwriters and will be taken at the time of rental. In keeping with privacy legislation, the image will not be shared outside Green Motion or its insurer unless illegal activity is suspected.

2. Vehicle Condition

Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.
The client accepts responsibility for taking due care and attention of the vehicle.
Failure to do so and loss or damage to the interior of the vehicle is deemed negligent and nullifies the excess limits and any waivers taken. The client becomes responsible for all costs incurred.
Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and
other common sense actions to maintain the vehicle. Costs will generally be covered if a receipt is provided.
In keeping with industry standards and association guidelines, short-term vehicle rental does not have a margin of fair wear and tear for damage. A short-term rental is any hire for which the duration is less than 90 consecutive days. Therefore any
change to the condition of the vehicle during the rental will be the responsibility of the customer.

3. Vehicle Group/Model

Our vehicles are classified into groups for clarity of booking. The group is indicated in the bottom right of the vehicle image and the description at the top left. The group will print on your reservation.
Reservations are confirmed for a group and not a particular model unless shown otherwise. We regret we are unable to guarantee a particular make/model or fuel type of vehicle unless a guaranteed model group has been booked. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion.
Model groups described as "or similar" are not guaranteed, model groups described as "make model guaranteed" are guaranteed model groups.

4. Mileage

All rentals are subject to a maximum of 95 miles per day, excess miles are deemed as excessive use and will be charged at £0.25 per mile (including VAT) unless taken abroad whereby the charge is £0.50 per mile. Unlimited mileage can be purchased at an extra cost of £7.80 (including VAT) per day.
 

5. Opening Hours

Please see the Green Motion Locations tab for local opening hours. Some local
holiday variations may apply. Please check with your local office. 
Locations may be closed for pickups and returns on public holidays (Bank Holidays including Christmas Day, Boxing and New Years Day). Please check at the time of booking
 

6. Out of Hour's Service

If an out of hours service is available then rentals will attract a £36 (including vat) charge payable on collection. Out of hours requests are treated as on request and cannot be guaranteed.
Collections or returns after midnight will attract a fee of £75 if available. Not all locations offer out of hours returns and a 24-hour service should not be assumed where out of hours service is offered. Please refer to the Locations tab for more details.

7. Methods of Payment

Green Motion locations accept all major credit cards for payment (Master Card and Visa). American Express and Diners are not generally accepted and may attract an administration charge – please apply locally for confirmation. Credit cards are
accepted for pre-authorisations.
All credit cards will be subject to and must pass CHIP and PIN verification, cards without this facility will not be accepted. Un-embossed cards and cards marked Electronic use are not accepted for pre-authorisation. Cards must be in the main
driver’s name. Cash deposits/pre-authorisations are not accepted. Cheques are not acceptable.
Pre-paid cards may not be accepted, please check with your renting branch at the point of booking.
 

8. Excess and Pre-Authorisation

Our standard excesses are shown below along with the pre-authorisation required by credit card that must be in the driver’s name. Our excess excludes damage to the wheels, tyres, glass, roof and underneath of the vehicle. Other exclusions apply,
please refer to the rental agreement for more details. Locations reserve the right to request a higher pre-authorisation based on premium vehicles, licence endorsement history etc.
A pre-authorisation is the method by which a deposit amount is ringfenced rather than transacted as a sale. The monies must be available in the account but will not leave it. The amount will not be available to the account holder until released by their bank. The period until the funds are released is usually between 5 and 15 days but can be longer depending on the type of card and country of issue. 

Car Group

Standard Excess  

Airport Deposit / Pre-auth Required

Small Cars

£1205

£1205

Large Cars

£1405

£1405

7 Seater Vehicles/MPVs

£1705

£1705

*Premium/Luxury cars and 8/9 seat minibuses 

£2505

£1705

*Premium fleet cars will normally include brands such as Mercedes; Audi; BMW; Jaguar etc. This list is not exhaustive.
**Subject to location. Please confirm with your branch prior to collection.

9. US Source Rates

Where a client books a vehicle using US Source rates the rate will exclude any form of CDW (Collision Damage Waiver) or TP (Theft Protection) limit on liability. Both CDW and TP will be available to purchase at the rental counter. Clients will sign to agree unlimited liability. The responsibility to ensure that this cover exists will be solely with the driver. Excesses and pre-authorisations will be as follows:

Car Group

US Source Excess 

Pre-auth Required

Small Cars

Unlimited

£1205

Large Cars

Unlimited

£1405

7 Seater Vehicles/MPVs

Unlimited

£1705

*Premium/Luxury cars and 8/9 seat minibusses 

Unlimited

£2505

*Premium fleet cars will normally include brands such as Mercedes; Audi; BMW; etc. This list is not exhaustive.
 

10. Risk Reduction Extra (RRE)*

Reduces the liability for damage to glass and tyres only to zero. Wheels are NOT covered. This daily charge which will be between £5.98** per day to £14.98** depending on vehicle group with no maximum charge. For example, a windscreen
chip or puncture would be covered, damage to the wheel or trim would not.
 

11. Risk Reduction Plus (RR+)*

Reduces the excess to a lower amount. Clients will remain liable for wheels, tyres, glass, the roof and underneath. Maximum charge is 10 days at a rate between £9.98** per day to £27.98**, which drops to between £5.98** to £14.98** per day after 10 days depending on vehicle group. This product can be taken alongside Risk Reduction Extra. For example, damage liability could be reduced from £1205 to £400 if RR+ is taken but the client would be responsible for the full cost of a tyre in the
event of a puncture unless they take RRE in addition to RR+.

12. Risk Reduction Premium (RRP)*

Reduces the excess to zero (exceptions exist such as the underneath of the vehicle and damage following driver negligence such as cigarette burns). Maximum charge is 10 days at a rate between £15.98** per day to £55.98**, which drops to between £5.98** to £14.98** per day after 10 days depending on vehicle group. For example the client will not be responsible for a scratch or parking dent to the vehicle but would be responsible for scratches or damage to the underside of the vehicle caused by driving where there is insufficient clearance.

*Vans will not normally qualify for any risk reduction packages but please check with the location prior to your hire.

*Young drivers will not be offered reduction packages.

**Prices differ dependent on renting location – please confirm with your branch prior to collection.

The offer of Excess reduction products is not guaranteed at all locations and should be checked with the rental branch prior to collection.
 

13. Minimum/Maximum Age

Drivers aged 21 to 24 years old can only drive manual vehicles up to and including 1G, for example, a manual Peugeot 308 5 door hatch. Drivers aged 21 to 24 cannot drive any large or estate vehicles. Other limitations may apply, please contact the rental branch at the time of booking for more detail.

They must have a minimum of two years driving experience. For young drivers, a daily surcharge of £50 per day
applies. *Young drivers may be subject to a different pre-authorisation amount, please check with the renting branch prior to collection.

The minimum driver age for all other groups is 25 years old with two years driving experience. Driving licence entitlement (for example D1 category on UK licence) must also be provided.

The standard maximum age for insurance purposes is 80yrs. Please check with the branch prior to booking.
 

14. Pricing

Pricing is quoted on a ‘per day’ basis (24 hour period). Inclusive rates include collision damage waiver (CDW), theft protection (TP), UK value added tax (VAT) with insurance covering the main driver (excess applicable).
Exclusive rates exclude collision damage waiver (CDW) and theft protection (TP) but include UK value added tax (VAT). Excess is unlimited. Drivers signing the rental agreement on this basis accept full liability. 

Collision Damage Waiver and Theft Protection herein called CDW and TP respectively, are cover limiting the customer's liability for damage to or theft of the rental vehicle. The level of liability is the amount known as the insurance excess which can differ depending upon the type of vehicle, method of payment and customers age. The level of excess is given in more detail in point 8 below. CDW and TP will not apply if the terms of the rental have been broken.
 

15. Fines, Penalties and Administration Charges

It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a Green Motion location is involved in administering the violation a management fee will be charged. The charge is location specific, please check with the renting branch for details. This is a non waivable fee.
 

16. Delayed Collections/ No show policy

If you book via www.greenmotion.co.uk please see terms herein. If you book via a 3rd party please refer to their terms and conditions.
Reservations will be held for 2 hours from the specified reservation time after which they will be classed as a no-show. If a client arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking.
At an airport location, if a customer experiences flight delays (and a valid flight number is provided) then no out of hours surcharge will apply within 2.5 hours of the intended arrival time. However, if the delay is in excess of midnight then the location may close without notice. It is the responsibility of the customer to inform a location before flying if delayed or arriving after a locations closing time.
If no valid flight number is provided then the reservations will be held for 2.5 hours or until the location closes. Staff will not wait after closing time where no flight number is provided.
At downtown locations, a reservation will be held for 2 hours or until closing time whichever is first. Staff will not wait after closing time.
Flight diversions will be treated as a no-show at the original location and a booking cannot be assumed to be transferred.
No refunds will be given for rentals ended early, late collections, no-shows or cancellations made after the rental start date, even if cancellation protection is taken. 

17. Cancellation Policy

Cancellation of your reservation should be made in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone cancellations will not be accepted.
 

18. Cancellation Administration Charge

If a reservation is not collected or not cancelled in advance of the start time then Green Motion will levy a charge.
For pay on arrival reservations made online, the no-show/cancellation fee will equal pre-paid deposit. No refund will be due.
For fully pre-paid reservations made online, the amount due for no-show/cancellation’s will be calculated in line with the below:
 7 or more days before start date: £15
 3-6 days before start date: 50%
 2 days before start date: 75%
 0-1 days before start date: 100%

The notice period is based on a day being a 24 hour period, up to the start time, not a calendar day.
 

19. Early Returns/Unused Rental Days

-  No refunds (partial or full) will be given for charges ended early.
 

20. One Way Rentals

Are not offered as standard and can only be negotiated and priced directly with the branch. Where offered, an additional fee for one-way rentals is chargeable and must be confirmed in writing by the branch prior to collection.
 

21. Rental Extensions

Please note that it may not always be possible for the hiring branch to extend the hire. Where the branch agrees to extend the hire, the rental will be charged at the prevailing rate which may be higher or lower than the original booking rate.
 

22. Overseas Use

Green Motion vehicles can only be used on the UK mainland - including Scottish Islands, Isle of Wight and Isle of Man. Any costs associated with non-warranty breakdown in these islands will be the customers responsibility and customers should expect longer response times for warranty breakdown. Please ask counter staff about Roadside Assistance Plus. Permission for use in Ireland* or on the continent and France will attract the following charges. The cost will be calculated as the Standard rental + £140 surcharge + £30 per part calendar day. 

Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused. Failure to obtain permission will result in a breach of contract and will incur penalty charges including reverting to a rack rated tariff.
When a vehicle is taken overseas a daily mileage limit of 90 miles will be applied to the ENTIRE rental. Mileage over the agreed amount with be charged at 50 pence per mile.

Green Motion are unable to provide 'French Air Quality Certificates' to customers wishing to drive in Paris, Grenoble or Lyon, therefore, fines and potential charges may apply. We would recommend you do not drive our vehicles in these cities. If you
take our vehicle to these cities and incur a fine then all costs relating to this fine will need to be covered by the hirer.

*Vehicles hired in Northern Ireland will not attract a fee for travel into the Republic of Ireland.
 

23. Delivery and Collection

A delivery and collection service may be available within normal opening hours.
Charges will apply. Please contact the location for details.
 

24. Lost Keys

Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent. Lost keys are deemed as negligence and are not covered under the insurance excess limitation or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive.
 

25. Fuel Policy

Vehicles are supplied on a like for like basis meaning the vehicle should be returned with the same level of fuel supplied. The level of fuel supplied is not guaranteed and will be between 1/8 tank and full. Fuel is at the hirers expense. Hirers are recommended to return the car with the same fuel to avoid charges.
 

26. Roadside Assistance

Manufacturer's warranty roadside assistance cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependent on the circumstances we reserve the right not to provide a replacement vehicle. Breakdown or other occurrences which are not as a result of manufacturer fault are not covered unless Roadside Assistance Plus (RAP) has been purchased. Where Roadside Assistance Plus has been purchased, this does not limit any liability for the costs associated with driver error faults instead provides free recovery or other solution immobility.
Breakdown occurring in remote rural areas (e.g, Highlands of Scotland) that are not of a warranty mechanical nature, are not covered and will incur additional charges.
 

27. Smoking

Green Motion operate a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. Charges are detailed in the damage matrix available at the rental counter.
 

28. Valeting/Animal in our vehicles

We request no animals are transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. The minimum fee will be at least £80 plus VAT (£96 including VAT).

In the event that a vehicle is returned in an unclean condition (internally or externally) and requires more than our standard clean, a valeting charge of £80 plus VAT (£96 including VAT) will apply. Hazardous soiling requiring specialist cleaning will
be charged according to the nature of the specialist required.
 

29. Complaints

As a franchised organisation your rental branch is owned and managed on a local level. This makes complaint resolution more direct if raised at a senior level within the branch. Therefore customers must contact the location specific customer service email, found in the location section of this website. Should you not receive a response in 5 days or are unable to reach a resolution with the branch, UK customer service will be happy to mediate. In which case please send copies of all correspondence with the branch and any other supporting documents to ics@cs.greenmotion.com.

Any complaints should be made in writing to ics@cs.greenmotion.com within 30 days of the return date. Complaints received after this period may not be considered. You can also contact us via the post-hire contact form.
 

30. Amendments

Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be
treated as a new booking.
 

31. Vehicle Trackers 

Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy.
 

32. Late Returns

A vehicle is hired for a contracted period as detailed on the rental agreement. There is a grace period of 59 minutes at the end of a hire after which charges will apply.

After the grace period, Green Motion will class the booking as late back and additional charges will fall due. The charges will be applied at either a fixed rate of £36 including VAT; the agreed daily extension rate as per the rental agreement or the prevailing daily rate, whichever is higher.

The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers already taken. The charge will be applied to the card used for security at the start of the hire.
 

33. General Terms

All bookings are subject to our terms and conditions.

Green Motion Car and Van Rental Limited or Green Motion Limited cannot accept liability for any charges incurred on documentation signed for and accepted locally.

Green Motion Car and Van Rental Limited or Green Motion Limited will not be held responsible for anyone driving under the influence of alcohol or drugs causing wilful damage, off road driving or driving without due care and attention. The customer
will accept responsibility in respect of such claims. This list is not exclusive.

When comprehensive insurance is taken out it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Car and Van Rental Limited or

Green Motion Limited and its locations reserve the right to pursue the customer for the recovery of all losses incurred.
Calls to Green Motion may be recorded.
 

Terms and Conditions

May be subject to change at any time.
All prices quoted herein are inclusive of VAT.
Green Motion in the United Kingdom and Northern Ireland is operated under a master country franchise agreement owned by Green Motion Car and Van Rental Limited, registered in the United Kingdom. Company Number: 08125058. Registered
Address: 2 Redman Court, Bell Street, Princes Risborough, HP27 0AA. Each individual Green Motion car rental location in the United Kingdom and Northern Ireland is operated under franchise agreement awarded by Green Motion Car and Van Rental.

Limited. Company particulars can be made available on written request. The Green Motion United Kingdom and Northern Ireland master country franchise were awarded to Green Motion Car and Van Rental Limited by Green MotionInternational, who are the license holders and operators of the Green Motion brand and car and van rental systems worldwide.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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