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green motion united kingdom - belfast airport car hire companies

green motion united kingdom depot information

Green Motion United Kingdom Rental Terms for travel between 01-Aug-2019 and 31-Dec-2050

1. Driving Licence; Identification Requirements and Insurance Conditions
You must bring the following items to collect your car. Local hirers may be credit
For hirers NOT arriving by flight
• Valid original driving licence with 2 years’ experience.
• DVLA check code (UK licence holders)
• Credit card in main driver’s name with available credit up to
excess liability and expiry date doesn’t exceed 30 days of
return date. Please check your voucher and see below for detail
• Proof of address such as utility bill or bank statement issued
within past 4 months – must match address on licence or a
second proof will be needed
• Voucher (paper or digital)

For hirers who are arriving by flight
• Valid original driving licence with 2 years’ experience.
• DVLA check code (UK licence holders)
• Credit card in main drivers name with available credit up to
excess liability and expiry date doesn’t exceed 30 days of
return date. Please check your voucher and see below for detail
• Passport
• Boarding pass from inbound flight
• Voucher (paper or digital)

Notes for all hirers
1.1 Drivers must bring previous driving licences or a letter from their driving licence
authority stating that they have held it for at least the minimum period if their
current driving licence does not show the full period.
1.2 Licence must be in Roman letters, Latin alphabet or accompanied by an
International Driving Permit (IDP). IDP’s must be accompanied by the
national drivers licence.
1.3 Some occupations such as professional sports people or entertainers or foreign
service personnel are excluded from the insurance policy, please enquire with the
renting branch before booking.
1.4 Exclusions will apply with regards to traffic violations or penalty points. Any
offences relating to drink or drug usage (however old) may result in no car being
offered. Please enquire with the renting branch at time of booking if you have ANY
endorsements, restrictions or penalty points.
1.5 Vehicles used for hire and reward are excluded from the insurance policy unless
with explicit and written authority.
1.6 Hirers must ensure that their current home address is showing on the rental
1.7 UK licence holders who cannot prove return flight will be processed as a local
hirer and will need to prove their address.
1.8 For security reasons name changes are not allowed.
1.9 The hirer of the vehicle is solely responsible to ensure that their licence is valid
for use in the respective country and it remains the responsibility of the hirer to
determine whether an international Driving Permit is required by law. Failure to
provide a valid licence and IDP permit (where required) will result in a nonrefundable cancellation of the reservation.
UK driving licence holders regardless of country of residence, are required to bring
their DVLA Check My Licence Code ( with
their driving licence and ID. Failure to do so will result in no car being offered or a
call to the DVLA which is a premium rate call and will result in a charge of £15.00
(including VAT).
A photograph of drivers is required by the insurance underwriters and will be taken
at the time of rental. In keeping with privacy legislation the image will not be shared
outside Green Motion or its insurer unless illegal activity is suspected.
Due to insurance restrictions, licences issued in the following countries are not
accepted. Please check with the renting branch prior to collection.
Afghanistan Macedonia
Albania Madagascar
Algeria Malawi
Angola Maldives
Armenia Mali
Aruba Managua
Azerbaijan Marshall Islands
Bangladesh Mauritius
Barbuda Micronesia
Benin Moldova
Bhutan Mongolia
Burkina Faso Morocco
Burma Mozambique
Burundi Namibia
Cambodia Nauru
Cameroon Netherlands Antilles
Cape Verde Nicaraqua
Central African Republic Niger
Chad Nigeria
Comoros North Korea
Congo, Republic of the Pakistan
Cote d'lvoire Palau
Cuba Palestinian Territories
Djibouti Panama
Dominica Papau New Guinea
East Timor (see Timor-Leste) Philippines
Equatorial Guinea Rwanda
Eritea Saint Vincent & Grenadines
Ethiopia Samoa
Fiji Sao Tome and Principe
Gabon Senegal
Gambia Sierra Leone
Georgia Somalia
Ghana South Sudan
Guatemala Sri Lanka
Guinea Sudan
Guinea-Bussau Suriname
Guyana Swaziland
Haiti Syria
Indonesia Taiwan
Iran Tajikstan
Iraq Tanzania
Jamaica Timor-Leste
Jordan Togo
Kazakhstan Tonga
Kenya Trinidad and Tobago
Kiribati Tunisia
North Korea Turkmenistan
Kosovo Tuvalu
Kyrgyzstan Uganda
Laos Uzbekistan
Lesotho Vanuatu
Liberia Yemen
Libya Zambia
Macau Zimbabwe

2. Vehicle Condition
Vehicles must be returned to the location/drop off point in the same condition as
when it was picked up/delivered. It is the responsibility of the customer to ensure
that the vehicle is thoroughly checked prior to taking custody of the vehicle.
The client accepts responsibility for taking due care and attention of the vehicle.
Failure to do so and loss or damage to the interior of the vehicle is deemed negligent
and nullifies the excess limits and any waivers taken. The client becomes responsible
for all costs incurred.
Whilst in charge of the vehicle the client accepts responsibility for maintaining the
roadworthiness of the vehicle and agrees to take remedial action to avoid
unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and
other common sense actions to maintain the vehicle. Costs will generally be covered
if a receipt is provided.
In keeping with industry standards and association guidelines, short term vehicle
rental does not have a margin of fair wear and tear for damage. A short term rental
is any hire for which the duration is less than 90 consecutive days. Any change to the
condition of the vehicle during the rental will be the responsibility of the customer.

3. Vehicle Group/Model
Our vehicles are classified into groups for clarity of booking. The group will print on
your voucher.
Reservations are confirmed for a group and not a particular model unless shown
otherwise. We are unable to guarantee a particular make/model or fuel type of
vehicle unless a guaranteed model group has been booked. The vehicle shown on
any documentation is for guidance only and may be substituted with an alternative,
similar or upgraded vehicle at our discretion.
Model groups described as "or similar" are not guaranteed, model groups described
as "make model guaranteed" are guaranteed model groups.

4. Mileage
Bookings under the Basic and Plus packages are subject to a maximum of 100 free
miles per day* (cumulative) with excess UK miles being charged at £0.25 per mile
(including VAT) and non-UK miles charged at £0.50 per mile. For UK rentals,
Unlimited Mileage can be purchased at an extra cost from £6.00 to £7.80 (including
VAT) per day.
*per day(s) rental duration not number of day(s) reserved.

5. Opening Hours
Please see the Green Motion locations page for local opening hours. Some local
holiday variations may apply. Please check with your local office.
Locations may be closed for pickups and returns on Public Holidays/Bank Holidays.
Please check at the time of booking.
For late collections or returns, please see section 18 below.

6. Out of Hour's Service (Pre-Arranged)
If an out of hours service is available, then rentals will attract a £36.00 (including
VAT) charge payable on collection. Out of hours requests are treated as on request
and cannot be guaranteed.
Collections or returns after midnight will attract a fee of £75.00 (including VAT) if
available. Not all locations offer out of hours returns and a 24 hour service should
not be assumed where out of hours service is offered. Please refer to the locations
page for more details.

7. Methods of Payment
Green Motion locations accept credit cards for payment as detailed in the below
All credit card payments will be subject to and must pass CHIP and PIN verification.
Cards must be in the main driver’s name.

Method of Payment Accepted for local
Rental Charges
Accepted for
Ancillary Items
Accepted for Pre
Credit Card (VISA / Mastercard) YES YES YES
American Express / Diners NO NO NO
Pre-Paid (VISA / Mastercard) YES YES NO
Debit Card NO YES NO
Cash / Cheque NO NO NO
Un-embossed / Electronic Use Card NO NO NO


Failure to present a valid method of payment or there is a lack of sufficient funds
available on the Credit Card or if the Credit Card expires within 2 months of hire
return date, the car rental agent may refuse the release of the vehicle. No funds
paid will be reimbursed.

8. Excess and Pre-Authorisation (Deposit)
Our standard excesses are shown below along with the pre-authorisation required
by credit card in the main driver’s name. Our excess excludes damage to the wheels,
tyres, glass, roof and underneath of the vehicle. Other exclusions apply, please refer
to rental agreement for more details. Locations reserve the right to refuse a hirer
based on penalty history, licence endorsement history etc.
A pre-authorisation is the method by which a deposit amount is ringfenced rather
than transacted as a sale. The monies must be available in the account but will not
leave it. The amount will not be available to the account holder until released by
their bank. The period until the funds are released is usually between 5 and 15 days
but can be longer depending on the type of card and country of issue.

Car Group Standard
Deposit / Pre
Auth Required
Small Cars From £1205 From £1205
Large Cars From £1405 From £1405
7 Seater Vehicles/MPVs From £1705 From £1705
*Premium/Luxury cars and 8/9 seat minibuses From £2505 From £2505
Vans From £1250 From £1250


*Premium/Luxury cars and 8/9 seat minibuses From £2505 From £2505
Vans From £1250 From £1250
*Premium fleet cars will normally include brands such as Mercedes; Audi; BMW;
Jaguar etc. This list is not exhaustive.
**Subject to location. Please confirm with your branch prior to collection.
***Excess from £2505 at Downtown locations.

9. US Source Rates
Where a client books a vehicle using US source rates the rate will exclude any form
of CDW (Collision Damage Waiver) or TP (Theft Protection) limit on liability. Both
CDW and TP will be available to purchase at the rental counter. Clients will sign to
agree unlimited liability. The responsibility to ensure that this cover exists will be
solely with the driver. Excesses and pre-authorisations will be as follows:

Car Group US Source
Small Cars Unlimited £1205
Large Cars Unlimited £1405
7 Seater Vehicles/MPVs Unlimited £1705
*Premium/Luxury cars and 8/9 seat minibuses Unlimited £2505
Vans Unlimited £1250

*Premium fleet cars will normally include brands such as Mercedes; Audi; BMW; etc.
This list is not exhaustive.

10. Risk Reduction Extra (RRE)*
Reduces the liability for damage to glass and tyres only to zero. The excess liability
for other damage and Wheels remain unchanged and are NOT covered. This daily
charge which will be between £10** per day to £25** depending on vehicle group
with no maximum charge. For example, a windscreen chip or puncture would be
covered, damage to the wheel or trim would not. All prices above include VAT.

11. Risk Reduction Plus (RRPLUS)*
Reduces the excess to either £800 or £400 depending on vehicle booked. Clients will
remain liable for wheels, tyres, glass, the roof and underneath. Between £21** per
day to £61 depending on vehicle group. This product can be taken alongside Risk
Reduction Extra. For example, damage liability could be reduced from £1205 to £400
if RRPLUS is taken but the client would be responsible for the full cost of a tyre in the
event of a puncture unless they take RRE in addition to RRPLUS. All prices above
include VAT.

12. Risk Reduction Advantage (RRA)*
Reduces the excess to £200 (exceptions exist such as the underneath of the vehicle
and damage following driver negligence such as cigarette burns). Between £24** per
day to £63 depending on vehicle group. For example, damage liability could be
reduced from £1205 to £200 if RRA is taken but the client would be responsible for
damage to the bodywork up to £200. All prices above include VAT.

13. Risk Reduction Premium (RRP)*
Reduces the excess to zero (exceptions exist such as the underneath of the vehicle
and damage following driver negligence such as cigarette burns). Between £26** per
day to £69 depending on vehicle group. For example, the client will not be
responsible for a scratch or parking dent to the vehicle but would be responsible for
scratches or damage to the underside of the vehicle caused by driving where there is
insufficient clearance. All prices above include VAT.
*Vans will not normally qualify for any risk reduction packages but please check
with the location prior to your hire.
*Young drivers will not be offered reduction packages.
**Prices differ dependent on renting location – please confirm with your branch
prior to collection.
The offer of excess reduction products at the counter is not guaranteed and is
subject to availability.

14. Accidents
Failure to report accidents truthfully and in keeping with the rental terms and
conditions will result in risk reduction packages being null and void. Failure to
cooperate or providing false information in connection with a claim will result in
the driver being liable for all claims costs.

15. Minimum/Maximum Age
Drivers aged 21 to 24 years old will incur restrictions on vehicle size during the online
booking process. Drivers aged 21 to 24 cannot drive any large or estate vehicles.
Other limitations may apply, please contact the rental branch at the time of booking
for more detail. For young drivers a daily surcharge of £50.00 per day applies.
Relevant driving licence entitlement (for example D1 category on UK licence) must
also be provided if applicable.
The standard maximum age for insurance purposes is 80 years. Please check with the
branch prior to booking.
*Young drivers may be subject to a different pre-authorisation amount, please check
with the renting branch prior to collection.

16. Pricing
Multi pricing packages - Basic, Plus, Premium and Premium Plus are available on
numerous website channels and detail at both quote stage and on the rental
voucher exactly what elements have been included in the price. Customers must
check their package inclusions before booking and present the voucher at the rental

Green Motion Basic
Excess - £1205 - £2505 (Glass and Tyres not covered)
Deposit/Pre-Auth -£1205 - £1705
Limited Mileage - 100 miles per day
Non amendable

Green Motion Plus
Excess - £400 - £800 (Glass and Tyres not covered)
Deposit/Pre-Auth - £400 - £800
Limited Mileage – 100 miles per day
Cancellation refunds as per terms and conditions

Green Motion Premium
Excess - £200 - £400
Deposit/Pre-Auth - £200 - £400
Unlimited Mileage
Cancellation refunds as per terms and conditions

Green Motion Premium Plus
Excess - £0
Deposit/Pre-Auth - £50
Unlimited Mileage
Glass and Tyres are covered
Fast Track (If available)
Up to 2 optional extras
Free Cancellation up to 48 hours before hire (Standard cancellation policy will apply
if cancelled under 48 hours)

Collision Damage Waiver and Theft Protection herein called CDW and TP
respectively, are cover limiting the customer's liability for damage to or theft of the
rental vehicle. The level of liability is the amount known as the excess will differ
depending upon the type of vehicle, method of payment and customers age. The
level of excess is given in more detail in point 8. The limits to liability offered by CDW
and TP will not apply if the terms of the rental have been broken.
Pricing is quoted on a ‘per day’ basis (24 hour period). Inclusive rates include CDW,
TP and VAT with insurance covering the main driver (excess applicable).


For hirers who are arriving by flight
-Reservations will be held for 4 hours (within office hours) from
the specified reservation time after which they will be classed as
a no-show. If a customer arrives after this time, then a vehicle
is not assured. Collections outside of the office open hours will
incur an ‘Out of Hours’ fee.
-If a customer experiences flight delays (and a valid flight
number is provided) a reservation will be held for 4 hours from
the delayed arrival time (within office hours). A collection
outside of office hours will incur an ‘Out of Hours’ fee. It is the
responsibility of the customer to inform a location before flying
if delayed or arriving after a location’s closing time.
-If no valid flight number is provided, then the reservations will
be held for 4 hours or until the location closes. Staff cannot
wait after closing time when no flight number is provided.
-Flight diversions will be treated as a no-show at the original
location and a booking cannot be assumed to be transferred.
-At downtown locations a reservation will be held for 4 hours or
until closing time whichever is first. Staff will not wait after
closing time.

Exclusive rates exclude CDW and TP but include VAT. Excess is unlimited. Drivers
signing the rental agreement on this basis accept full liability.

17. Fines, Penalties and Administration Charges
It is the responsibility of each hirer to cover the cost of any parking fines and traffic
violations including but not limited to unpaid tolls and Congestion Charges. When
fines or traffic violations occur and a Green Motion location is involved in
administering the violation, a management fee will be charged. This is a nonwaiverable fee.

18. Delayed Collections/ No show policy
If you book via or, please see
terms herein. If you book via a 3rd party please refer to their terms and conditions.
We will do everything possible to provide a vehicle. This may include offering a
different vehicle and rates may be different to the original booking.
Late collections outside office hours may incur the ‘Out Of Hours’ fee, see section 6
No refunds will be given for rentals ended early, late collections, no-shows or
cancellations made after the rental start date.

19. Cancellation Policy
Cancellation of your reservation must be made by email or through your account on
the Green Motion website. For the protection of customers, telephone cancellations
will not be accepted.

20. Cancellation Administration Charge
For pay on arrival reservations made online, the no-show/cancellation fee will equal
the pre-paid amount and no refund will be due.
All prepaid reservations will be subject to a minimum cancellation fee of £15.
For customers who have booked the Green Motion Basic Product – no refund will be
For customers who have booked either the Green Motion Plus Product or Green
Motion Premium Product, the following cancellation policy will apply.
Cancellation notification sent 7 or more days before the start date: the prepaid
amount will be refunded minus a £15 admin fee.
Cancellation notification sent 3-6 days before the start date: 50% of the prepaid
amount will be refunded.
Cancellation notification sent 2 days before the start date: 25% of the prepaid
amount will be refunded.
Cancellation notification sent 0-1 days before the start date: no refund due.
For any bookings where the prepaid amount is less than £15, there will be no refund
due regardless of when the cancellation request was made.
The notice period is based on a day being a 24 hour period, up to the start time, not
a calendar day.
For customers who have booked Green Motion Premium Plus, they are entitled to
Free Cancellation up until 48 hours of their reservation start time, If they wish to
cancel less than 48 hours from the start of their reservations, the following policy
will apply.
Cancellation notification sent 2 days before the start date: 25% of the prepaid
amount will be refunded.
Cancellation notification sent 0-1 days before the start date: no refund due.
The notice period is based on a day being a 24 hour period, up to the start time, not
a calendar day.

21. Carbon Neutral Donation
For those customers who have elected to make a charitable donation, we would like
customers to note that in the event of a cancellation of booking, this donation is not

22. Early Returns/Unused Rental Days
No refunds (partial or full) will be given for rentals ended early, this includes ancillary

23. One way Rentals
Not all Green Motion locations offer one-way rentals, please check with your branch
in advance. Where offered, an additional fee will be charged.

24. Rental Extensions
Please note that it may not always be possible for the hiring branch to extend the
hire. Where the branch agrees to extend the hire, the rental will be charged at the
prevailing rate which may be higher or lower than the original booking rate.
Unauthorised rental extensions will be considered a breach of contract and will incur
penalty charges including reverting to ‘Rack Rate’ costs detailed below. The driver
may be added to a risk database and declined for future hires.

25. Late Returns
A vehicle is hired for a contracted period as detailed on the rental agreement. There
is a grace period of 59 minutes at the end of a hire after which charges will apply.
After the grace period, Green Motion will class the booking as late back and
additional charges will fall due. The charges will be applied at either a fixed rate of
£36 including VAT; the agreed daily extension rate as per the rental agreement or
the prevailing daily rate, whichever is higher.
The prevailing daily rate will apply and will include any billable optional extras such
as baby seats, additional drivers or damage waivers already taken. The charge will
be applied to the card used for security at the start of the hire.
Late returns after the grace period will be considered unauthorised extensions if no
written approval is gained from the rental location.

26. Overseas Use
Green Motion vehicles can only be used on the UK mainland - including Scottish
Islands, Isle of Wight and Isle of Man. Any costs associated with non warranty
breakdown in these islands will be the customer’s responsibility and customers
should expect longer response times for warranty breakdown. Please ask counter
staff about Roadside Assistance Plus.
Permission for use in Ireland* or on the continent and France will attract the
following charges
The cost will be calculated as the Standard rental + £140 surcharge + £30 per part
calendar day.
Permission is not assured and must be sought from the Green Motion supplying
location 7 days prior to any overseas use. It is the responsibility of the driver to
ensure all that all European driving regulations are followed including GB stickers
plus any mandatory equipment required. If prior notice is not given then permission
at the rental counter may be refused. Failure to obtain permission will result in a
breach of contract and will incur penalty charges including reverting to a rack rated
When a vehicle is taken overseas a daily mileage limit of 100 miles will be applied to
the ENTIRE rental. Mileage over the agreed amount with be charged at £0.50 pence
per mile. Any unlimited mileage package applies to travel in the UK only.
Green Motion are unable to provide 'French Air Quality Certificates' to customers
wishing to drive in Paris, Grenoble or Lyon therefore fines and potential charges may
apply. We would recommend you do not drive our vehicles in these cities. If you
take our vehicle to these cities and incur a fine then all costs relating to this fine will
need to be covered by the hirer.
*Vehicles hired in Northern Ireland will not attract a fee for travel into the Republic
of Ireland.

27. Delivery and Collection
A delivery and collection service may be available within normal opening hours.
Charges will apply. Please contact the location for details.

28. Lost Keys
Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is
stolen and keys are not returned to the rental location, the hirer will be deemed
negligent. Lost keys are deemed as negligence and are not covered under the
insurance excess limitation or risk reduction packages. Drivers will be liable for all
costs relating to recovery, loss of use and repair. This list is not exhaustive.

29. Fuel Policy
Vehicles are supplied on a like for like basis meaning the vehicle should be returned
with the same level of fuel supplied. The level of fuel supplied is not guaranteed and
will be between 1/8 tank and full. Fuel is at the hirers expense. Hirers are
recommended to return the car with the same amount of fuel to avoid charges.

30. Roadside Assistance
Manufacturer's warranty roadside assistance cover is included in our rates. Relevant
contact details and roadside assistance procedures will be given prior to the
commencement of the hire. Dependent on the circumstances we reserve the right
not to provide a replacement vehicle. Breakdown or other occurrences which are
not as a result of manufacturer fault are not covered unless Roadside Assistance Plus
(RAP) has been purchased. Where Roadside Assistance Plus has been purchased, this
does not limit any liability for the costs associated with driver error faults instead
provides free recovery or other solution immobility.
Breakdown occurring in remote rural areas (e.g, Highlands of Scotland) that are not
of a warranty mechanical nature, are not covered and will incur additional charges.

31. Smoking
It is illegal to smoke in a rental vehicle. If you have smoked or allowed smoking
within the vehicle, charges up to the full excess will apply. This includes allowing
cigarette (or cigar) smoke or ash into the vehicle, which would imply the above.

32. Valeting/Animal in our vehicles
We request no animals are transported in our vehicle unless contained. A valeting
fee may be applied to rectify any soiling due to animal transportation. The minimum
fee will be at least £96 (including VAT).
In the event that a vehicle is returned in an unclean condition (internally or
externally) and requires more than our standard clean, a valeting charge of £96
(including VAT) will apply. Hazardous or excessive soiling requiring specialist cleaning
will be charged according to the nature of the specialist required.

33. Amendments
Reservation amendments must be requested by email at least 24 hours prior to the
start of your rental. Please note that telephone amendments will not be accepted.
An amendment request is not assured and amendments will be treated as a new

34. Vehicle Trackers
Some of our vehicles contain tracking devices which will be used in accordance with
our data protection policy.

35. Complaints
As a franchised organisation your rental branch is owned and managed on a local
level. This makes complaint resolution more direct if raised at a senior level within
the branch. Customers must contact the location specific customer service email,
found in the location section of this website or through the ‘Help after your rental’
button on the ‘Contact Us’ page. Should you not receive a response in 5 days or are
unable to reach a resolution with the branch, UK customer service will be happy to
mediate. Please send copies of all correspondence with the branch and any other
supporting documents to
Any complaints should be made via email within 30 days of the return
date. Complaints received after this period may not be considered.

36. GDPR
All information relating to privacy and data protection when using a Green Motion
service will be contained on our privacy policy which is located on our website at

37. General Terms
All bookings are subject to our terms and conditions.
Green Motion Car and Van Rental Limited or Green Motion Limited cannot accept
liability for any charges incurred on documentation signed for and accepted locally.
Green Motion Car and Van Rental Limited or Green Motion Limited will not be held
responsible for anyone driving under the influence of alcohol or drugs causing wilful
damage, off road driving or driving without due care and attention. The customer
will accept responsibility in respect of such claims. This list is not exhaustive.
When comprehensive insurance is taken out, it is to provide the customer with
entitlement to drive and covers the vehicle in the event of an accident. In the case
where a customer is found negligent, Green Motion Car and Van Rental Limited or
Green Motion Limited and its locations reserve the right to pursue the customer for
the recovery of all losses incurred.
Calls to Green Motion may be recorded.
Terms and Conditions issued July 2019 and may be subject to change at any time. All
prices quoted herein are inclusive of VAT.
Green Motion in the United Kingdom and Northern Ireland is operated under a
master country franchise agreement owned by Green Motion Car and Van Rental
Limited, registered in the United Kingdom. Company Number: 08125058. Registered
Address: 2 Redman Court, Bell Street, Princes Risborough, HP27 0AA. Each individual
Green Motion car rental location in the United Kingdom and Northern Ireland is
operated under franchise agreement awarded by Green Motion Car and Van Rental
Limited. Company particulars can be made available on written request. The Green
Motion United Kingdom and Northern Ireland master country franchise was
awarded to Green Motion Car and Van Rental Limited by Green Motion
International, who are the license holders and operators of the Green Motion brand
and car and van rental systems worldwide.
If you wish to view the Rental Agreement Terms and Conditions that are available at
the rental station, please click here.
Please click here to view the Green Motion Rack Rate Tariff.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Group Limited. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at 2/509 St Kilda Rd, Melbourne VIC 3004. Thank you for booking with us.

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